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BUYING A WATCH
FAQ
Frequently asked questions
What payment cards do you accept?
You can conveniently and easily pay with leading credit and debit cards such as Mastercard, Visa or American Express. There is also the possibility of paying by bank transfer, BLIK, as well as Apple Pay and Google Pay. Another option is to pay cash on delivery at one of our stores.
Is it possible to purchase in installments?
We offer the possibility of buying in installments via the e-Raty service available via Przelewy24. The offer includes flexible credit periods (3-36 months), and the entire procedure is online and relatively quick -- the average time from submitting an application to a positive decision is about 15 minutes.
Furthermore we offer a unique financing system, in which the payment can be divided into 12 0% installments, or up to 60 installments with an attractive interest rate of 0.45% per month. When finalizing your order, select the "AliorBank - Installments" payment method and provide basic personal data to apply for an installment loan online, without leaving your home.
Do you accept payment by bank transfer?
Yes, we use the Przelewy24 service, which allows you to pay by online transfer. Przelewy24 has the largest number of supported banks, so we are sure that everyone will find their bank on the payment form.
Can I pay cash when collecting the watch?
Of course. In our stores, you can pay in cash upon pickup. We also accept credit and debit cards. You can also split your payment into cash, credit or debit card.
Can I sell you my watch?
Absolutely - we have a dedicated team that specializes in the valuation and purchase of watches. Send us information about your timepiece via the form on our website and arrange a meeting with us.
Send your inquiryCan you appraise my watch at one of your stores?
You can have your watch valued at one of the Rarist stores through our purchasing and sales team. In this case, it is necessary to make an appointment in advance, which helps to avoid waiting times and guarantees a comprehensive consultation with a specialist.
What sales options are available?
We offer direct sales and the possibility of exchanging your watch for a timepiece from our collection.
Direct: In the case of direct sales, the watch will be collected from your home by our long-term shipping partner within two working days or you can deliver it in person to one of our stores. After the watch has been successfully checked by our certified watchmakers, we will send you the proposed purchase price within 3 working days.
Will I receive a purchase and sale agreement?
Yes, when selling directly we always sign a sales contract with the customer.
Will my watch be insured during shipping?
Yes, the watch will be insured. All watches purchased by us are covered by insurance from the moment of receipt and for the entire period in which they are displayed in our store.
Is it necessary to have the box and original documents?
There is no such necessity, although having full documentation and the original box is always an added value. Thanks to them, the potential price of the watch increases. In this aspect, their originality is extremely important. We do not accept photocopies or replacement certificates.
How can I exchange my old watch for a new one?
It's easier than you might think. Just use the form available on our website in the "Sell your watch" section. Use it to send an inquiry, to which we will respond with a preliminary quote within just 48 hours.
The next step is to deliver the watch to us by shipping it or leaving it in one of our stores. It will be checked for authenticity and general technical condition through our authorized service, after which we will be able to make a final valuation.
After accepting our offer, you can receive the full amount or use it to buy a new one in our store.
Sell or trade your watchIs it necessary to have the box and original documents?
There is no such necessity, although having full documentation and the original box is always an added value. Thanks to them, the potential price of the watch increases. In this aspect, their originality is extremely important. We do not accept photocopies or replacement certificates.
Has my watch been delivered to the store yet?
You can check the status of your order at any time by contacting us by phone or email. We will be happy to answer any questions.
Why are Rarist's pricing so competitive?
Thanks to the knowledge of our specialists, we can estimate the real value of a watch based on its condition, general availability and demand. We can appreciate the real value of the timepiece we decide to buy.
Do you offer installment purchase options?
We offer the possibility of buying in installments via the e-Raty service available via Przelewy24. The offer includes flexible credit periods (3-36 months), and the entire procedure is online and relatively quick -- the average time from submitting an application to a positive decision is about 15 minutes.
Furthermore we offer a unique financing system, in which the payment can be divided into 12 0% installments, or up to 60 installments with an attractive interest rate of 0.45% per month. When finalizing your order, select the "AliorBank - Installments" payment method and provide basic personal data to apply for an installment loan online, without leaving your home.
What happens if my watch breaks?
If your watch is still under warranty, simply send us a warranty inquiry to determine whether the fault is eligible for free repair. Warranty diagnosis is made within 5 business days of receiving your inquiry. Depending on the fault, there is a chance that we will need to inspect your watch before making a final decision. The time it will take to repair depends on the type of fault. If you purchased a brand new watch and it is still under warranty, it will be sent back to the manufacturer for repair.
What does the Rarist 24-month warranty cover?
The warranty issued by our store covers:
- all repairs of the mechanical system not caused by mechanical damage to the watch
- removal of any water damage for waterproof watches not resulting from improper use
The warranty issued by our showroom does not cover
- Mechanical damage to straps and bracelets
- Mechanical damage to closures and buckles
- Any damage caused by external factors such as impact, falling, exposure to shock, extreme temperatures or strong magnetic fields.
- Damage resulting from improper or non-intended use of the watch
- Damage resulting from improper use of the watch in contact with water
Full warranty terms are available in our terms and conditions
What is not covered by the Rarist warranty?
The warranty issued by our showroom does not cover:
- Mechanical damage to straps and bracelets
- Mechanical damage to clasps and buckles
- Any damage caused by external factors such as impact, falling, exposure to shock, extreme temperatures or strong magnetic fields.
- Damage resulting from improper or non-intended use of the watch
- Damage resulting from improper use of the watch in contact with water
Repairs by third parties, opening the watch and dismantling parts other than the watch band will void the warranty
Rarist warranties do not cover vintage watches. Due to the nature of vintage items, parts are not always available and cannot always be repaired.
What if the used watch is still under the manufacturer's warranty?
If the used watch you purchased is still covered by the manufacturer's warranty, in the event of a fault it will be sent back to the manufacturer who will repair it. The manufacturer's service warranty then replaces all expressed conditions and the duration of our warranty. If the manufacturer's warranty expires before the two-year period from the purchase made in our showroom, Rarist assumes responsibility as the provider of the warranty for the remaining time.
What are your returns policies?
For the comfort of our customers, we offer a 14-day period for online purchases during which you can return unused goods for a full refund of the purchase price without giving a reason.
What is the returns procedure?
Up to 14 days after online purchase, it is possible to return purchased, unused goods, which can be done in person at one of our stores or via courier. In the case of shipping, Rarist is responsible for organizing an insured courier service.
After receiving the return, the goods are checked by our service employees. After positive verification, a full refund is made.
Why did my watch stop?
There can be many reasons why a watch stops working. If it is a quartz watch, the most likely cause is that the battery has run out. In such a case, it should be replaced, remembering to use a battery dedicated to the given model. In the case of manual and automatic watches stopping, the reason is usually that the power reserve has run out. In such a situation, the watch should be wound by making about 40 turns of the crown in the appropriate setting. In the case of a manual drive, it puts up resistance, thus informing that the mechanism is fully charged. The automatic timepiece will spin all the time, so it is worth counting the number of turns. It should be remembered that some watches have screw-down crowns, which must be unscrewed before use.
What is the difference between mechanical and quartz watches?
Mechanical watches are those that use a tightly wound mainspring to power them. This type of drive is divided into two categories: manual watches, in which the spring is wound manually (usually once every 2 days), and automatic watches, where it is wound using a special rotor placed in the watch case, which moves with the movement of the hand on which we wear the watch.
Quartz watches are powered by the vibrations of a quartz plate powered by energy from a battery, the average life of which is about 5 years. They are more accurate but are more sensitive to temperature.
How long does a quartz battery last?
There are many factors that affect the life of a quartz watch battery. These include the level of technological advancement and the number and type of timepiece functions. The weather conditions to which it is exposed can also have an impact. The estimated time for a watch equipped only with an additional date function is from 1 to 5 years.
How long does service take?
The time it takes to perform a service depends on several factors. These include the scope of work and the availability of spare parts. We are usually able to estimate it when accepting the order after initial verification to determine the service specification.
What is the process of servicing or repairing a watch?
To service your watch, simply send us an inquiry that will allow us to determine the scope of work based on which an approximate price will be determined. After its acceptance, the watch should be sent or delivered in person to one of our stores. The time of any repair and the final price will be provided after verification by one of the employees of our service center. This depends on the type of fault, as well as the availability of spare parts. The repair will be carried out by qualified watchmakers with many years of experience and using the highest quality equipment.
After the fault has been removed, the watch undergoes a detailed inspection of the service performed.
After payment has been posted, the watch is made available for personal collection in the selected store.
Why use Rarist watch service?
Rarist is a company that has been servicing watches from all the best brands and more since the beginning of its activity, which is why there is virtually no fault that we have not encountered before. Our watchmakers are outstanding specialists in their field, who have many years of experience and work on the highest quality equipment, which is crucial in the case of repairs of premium watches.
As a company that focuses on the highest level of services provided, we place strong emphasis on the quality of the service, which is why we offer a two-year warranty on each of the works we perform.
When is payment due?
Payment is made upon completion of the service, including repairs and quality control of the work carried out.
Do you provide warranty after service?
Yes, every repair we perform is covered by a 24-month warranty. It does not cover damage caused by external factors or damage resulting from improper or non-intended use of the watch.
Has my watch arrived at the store?
You can check the status of your order at any time by contacting us by phone or email. We will be happy to answer any questions.
How can I arrange to pick up my watch at Rarist?
When the work on your watch is finished and a positive inspection of the service has been carried out, you will be informed about it by e-mail. In the message you will find a link through which you will be able to choose your preferred collection date.
The watch will be waiting for you in one of our stores, where you will be provided with information on the progress of the work and valuable advice on proper use and maintenance.
Is it possible to adjust the length of the bracelet upon pickup?
In all our stores we perform the service of shortening the bracelet. When you pick it up in person, we will adjust it on the spot. Alternatively, you can measure your wrist. Based on the size you sent, we will adjust the size of the band.
Is it possible to purchase on a Tax Free basis?
No, we do not offer this option.
Do you offer international shipping?
As an international company, we offer free and fully insured international shipping.
Will the watch be insured during shipping?
Yes, your watch is fully insured during transport and while stored in our store.
What happens if we’re not home?
If the courier does not find anyone at the specified address, the delivery attempt will be repeated the next day. Remember that you can always track your order using the tracking link that will be sent to you in the order confirmation. In case of any doubts, you can always contact us directly.
Our employees will be happy to provide information and appropriate assistance.
Do I have to pay shipping costs for returns?
No, there are no costs associated with return shipping. Rarist provides insured shipping both to and from the customer.
How are local taxes determined?
In the case of sales within the EU internal market, no additional tax fees are charged.
When shipping outside the EU, almost every item is subject to such a fee. Customs fees must always be taken into account, which, depending on the country, range on average between 2% and 5% of the item's value.
Often, local fees are an additional cost, such as federal tax when shipping to the United States.
To avoid problems resulting from ordering outside the EU, we recommend contacting your local customs agency, which is obliged to provide all information.
How does Rarist check the authenticity of used watches?
Each watch for sale in our showrooms has a guarantee of authenticity provided by our qualified watchmakers and technicians with many years of industry experience. When buying a timepiece, the customer receives a written certificate confirming the originality of the selected piece. Additionally, a 2-year guarantee is provided for all defects not caused by external factors.
Where do the certified pre-owned watches in Rarist's range come from?
Pre-owned watches from the "Certified Pre-owned" category are purchased by our company's agents on the secondary market from both companies and individuals. Before being put up for sale, they undergo a thorough quality and authenticity check to ensure that only fully functional and tested items end up on the store shelf.
Why can you trust Rarist?
When making a purchase at Rarist, you have a guarantee of the quality and authenticity of your watch, confirmed by certificates issued by our company. This is ensured by a team of specialists who work to ensure that each piece is thoroughly checked.
Every day we try to supplement our collection with new interesting and unique models, thus giving our customers a wide choice.
What's more, you can count on one of the most competitive price offers on the market. A visit to our showroom guarantees the opportunity to meet a specialist who can provide excellent advice by adapting to your preferences, but also advise against buying something that may not meet your expectations.
After making a purchase online, your shipment is insured, and a possible return not pose any complications.